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If you were starting from a clean slate, how would you set up an office? Let's say that there are several users using local accounts on Windows laptops. Starting from a clean slate: how would you set up an office? Windows. #ANDROID OUTLOOK CRASHES WHEN OPENING EMAIL PDF#I don't know if deleting or correcting a single registry key would have fixed the issue so my recommendation is to remove the old version, run a registry cleaner to get rid of any remnants of the old version in the registry and then installing the new version (which does not seem to cause any problems).Īs mentioned in my previous post last night, if it only freezes on one particular PDF but other PDF attachments don't cause a problem, then this must be a completely different issue and is likely related to the PDF file itself or how it is being created. Case confirmed.ĭid the same thing on one of my test laptops here this morning and the problem came back. If I installed to older version again, the problem came back 100% of the time. Removing the (outdated) version of PDF Exchange viewer and running a registry cleaner fixed the problem and when I installed the newer version on a few test machines, the problem did not come back. Even though it was NOT the default viewer for PDF files, somehow there were some entries that did not look right - I just can't get my memory to recall the specific keys I had spotted. Thousands of lines in the process monitor log later I give up.Īnyway, there was entries in the registry that seemed fishy and I had traced them back to the PDF Exchange viewer application. So I re-created the problem thinking I can 'easily' spot the same thing a second time. must have "burned" all my notes when I was celebrating finding the culprit?Īnyway, cannot find what I thought I had kept somewhere. ![]() Thanks for your post I knew your pain too! Worked, such as webmail, Outlook for Android, Mail for iPhone, etc. It also explains why all other mail clients I was able to preview/openĮxplains why Intermedia could not reproduce the issue. On different user laptops to verify my updates to the AV policy. Within the Outlook preview pane. I tested After a restart of Outlook, the PDF was able to be opened and previewed Outlook after this change and still crashed the application. The Active Protection, there are close to 100 extensions Vipre scans for. ![]() URL Blocking - Advanced browser protection on the fly Protection – Vipre scans files on the fly There are 3 levels of protection VipreĮndpoint Security that are on by default: We manage our users through a managementĬonsole which different policies can be configured. My organization uses Vipre for our Anti-Virus protection. I was happy to read that I wasn't the only guy on the planet with this type of an issue! The only difference with my issues was I could open PDFs in safe mode. I can't think of anything else that I can try - I am desperate for some help with this. (there are over 100 Office updates – identical on both machines with and Windows updates on machines with the problem and without the problem Profiles on the same machine all behave the same Different Windows user profiles and Outlook.Same Windows and Office updates, some machines have the problem, othersīeing equal Outlook does not freeze when opening PDF email attachments in The issue – even with exact same OS Build and Office version and all the (tested with Bluebeam, Adobe Reader, PDF Exchange Viewer.Ĭhrome or MS Edge, Outlook does not freeze. Here is a summary of the (weird) problem:Įmail attachment (directly), Outlook freezes (not responding) and needs toĪfter saving it to the hard drive causes no problems It seems like I am the only one facing this problem - but that can't be. I have been googling this issue for hours with no results. Hi, if anyone else has the same issue (and found a solution), please let me know. ![]()
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